Quality Assurance

Last updated: July 2026

1. Our Commitment to Quality

GO! First Aid is committed to providing high-quality, inclusive and effective first aid training and related learning services.

We aim to provide training that is accurate, engaging, accessible and relevant to the needs of our learners and customers.

Quality is central to the way we operate. We are committed to continually reviewing and improving our training, learning resources, systems and customer experience.

Our approach to quality reflects the GO! First Aid values of:

Empower – We equip people with the skills, knowledge and confidence to know what to do when it matters most.

Include – We aim to create accessible and supportive learning environments where everyone is welcomed and respected.

Grow – We continually develop our knowledge, training methods and services.

Inspire – We encourage learners to engage with first aid, build confidence and apply their skills effectively.

2. Purpose of This Policy

The purpose of this Quality Assurance Policy is to set out how GO! First Aid maintains, monitors and improves the quality of its training and services.

This policy applies to:

• Face-to-face training

• Open courses

• In-house training

• Online and blended learning

• Workshops and short courses

• Assessments and knowledge checks

• Learning resources

• Customer and learner support

• Trainers and other individuals delivering services on behalf of GO! First Aid

3. Responsibility for Quality Assurance

GO! First Aid is a trading name operated by Gemma Johnson-Davies, a sole trader.

Overall responsibility for quality assurance rests with the business owner.

Any trainer, assessor, contractor or other person providing services on behalf of GO! First Aid is also responsible for maintaining appropriate standards within their area of work and complying with relevant policies, procedures and requirements.

4. Training Standards

GO! First Aid aims to ensure that training is delivered in accordance with:

• Current recognised first aid guidance

• Applicable legislation and regulations

• Relevant industry standards

• Appropriate regulatory requirements

• GO! First Aid policies and procedures

• The requirements of the First Aid Industry Body (FAIB), where applicable

Course content and learning resources will be reviewed and updated where appropriate to reflect changes to guidance, legislation, best practice and regulatory requirements.

5. Trainers and Assessors

GO! First Aid is committed to ensuring that individuals delivering or assessing training have the appropriate:

• Qualifications

• Knowledge

• Skills

• Experience

• Continuing professional development

• Understanding of current guidance and requirements

Where freelance trainers, assessors or contractors provide services on behalf of GO! First Aid, appropriate checks will be undertaken before they are approved to deliver training.

Trainer and assessor performance may be monitored through:

• Course observations

• Internal quality assurance activities

• Learner feedback

• Customer feedback

• Assessment reviews

• Training record checks

• Continuing professional development records

• Complaints or concerns

Appropriate action will be taken where opportunities for improvement are identified.

6. Course Delivery

We aim to ensure that courses:

• Have clear aims and learning outcomes

• Contain accurate and current information

• Are delivered using appropriate training methods

• Provide opportunities for learner participation and practical skills development

• Are suitable for the course and learner group

• Are delivered in an inclusive and supportive learning environment

• Use appropriate equipment and learning resources

• Meet applicable regulatory or industry requirements

Where appropriate, reasonable adjustments will be considered to help learners access training and assessment.

7. Assessment and Certification

Where courses include assessment, GO! First Aid aims to ensure that assessment decisions are:

• Fair

• Consistent

• Appropriate

• Evidence-based

• Conducted in accordance with relevant course and regulatory requirements

Appropriate records of attendance, assessment and certification will be maintained.

Certificates will only be issued where learners have met the relevant course requirements and any required assessments have been successfully completed.

8. Online and Blended Learning

GO! First Aid aims to ensure that online and blended learning is:

• Relevant to the course learning outcomes

• Accurate and regularly reviewed

• Accessible and easy to navigate

• Supported by appropriate learning activities and knowledge checks

• Monitored appropriately where completion is required as part of a regulated or blended course

Where online learning forms part of a blended training course, learners must complete the required online learning before attending or completing the relevant practical training, where applicable.

9. Learner and Customer Feedback

Feedback is an important part of our quality assurance process.

We may collect feedback from:

• Learners

• Customers

• Employers

• Organisations booking training

• Trainers and assessors

Feedback may be used to:

• Review course content

• Improve training delivery

• Identify development opportunities

• Improve customer service

• Develop new courses and resources

• Identify areas of good practice

• Address concerns or recurring issues

Feedback will be reviewed periodically and appropriate action taken where opportunities for improvement are identified.

10. Complaints and Concerns

GO! First Aid takes complaints and concerns seriously.

Complaints will be handled in accordance with our Complaints Procedure.

Complaints and concerns may also be reviewed as part of our quality assurance processes to identify areas for improvement and help prevent similar issues from occurring again.

11. Internal Quality Assurance

Quality assurance activities may include:

• Reviewing course content and learning materials

• Monitoring changes to first aid guidance and relevant legislation

• Reviewing trainer and assessor qualifications and continuing professional development

• Observing training delivery

• Reviewing learner assessments

• Monitoring online learning completion where appropriate

• Reviewing course documentation and records

• Gathering and analysing feedback

• Reviewing complaints and concerns

• Reviewing business processes and procedures

The frequency and type of quality assurance activity will depend on the nature of the training or service and any applicable regulatory requirements.

12. Continuous Improvement

GO! First Aid is committed to continuous improvement.

Where an opportunity for improvement is identified, we may:

• Update course content

• Improve learning resources

• Amend policies or procedures

• Provide additional training or support

• Review working practices

• Introduce new systems or processes

• Take corrective or preventative action

Changes and improvements will be proportionate to the issue identified and the needs of the business, learners and customers.

13. Records and Data Protection

Appropriate quality assurance records may be maintained to demonstrate compliance, monitor standards and support continuous improvement.

Personal information will be handled in accordance with our Privacy Policy and applicable UK data protection legislation.

14. Review of This Policy

This Quality Assurance Policy will be reviewed periodically and updated where necessary to reflect:

• Changes to GO! First Aid services

• Changes to legislation or regulatory requirements

• Changes to first aid guidance

• Quality assurance findings

• Feedback and complaints

• Opportunities for improvement

The latest version of this policy will be published on the GO! First Aid website.

15. Contact Us

If you have any questions about this Quality Assurance Policy, please contact:

GO! First Aid

GO! First Aid is a trading name operated by Gemma Johnson-Davies, a sole trader.

Email: info@gofirstaid.co.uk

Website: www.gofirstaid.co.uk